Terms and conditions of use

Acceptance of Agreement


You agree to the terms and conditions outlined in this Terms and Conditions of use Agreement ("Agreement") with respect to our site tomsheehy.com This Agreement constitutes the entire and only agreement between us and you, and supersedes all prior or contemporaneous agreements, representations, warranties and understandings with respect to the Site, the content, products or services provided by or through the Site, and the subject matter of this Agreement. This Agreement may be amended by us at any time and from time to time without specific notice to you. The latest Agreement will be posted on the Site, and you should review this Agreement prior to using the Site.

These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this Website. It assists us in providing the best possible service to you for our respective commitments and responsibilities to one another to be clearly defined at the point of sale. These commitments are set out below and we request that you read them.

Amendments or Changes to order


If you need to make a change to your order prior to delivery, contact the sales person and inform them of the item to be changed. If the item in question has been specially ordered for you, we regret that it cannot be cancelled as production will already have commenced. You are not entitled to a refund if you simply change your mind. All refunds agreed are issued by cheque and will be posted out to you within 7 working days.

Delivery


It is your responsibility to advise us at the time of ordering your furniture of difficulties that may be encountered when delivering to your property, ensuring this information is documented in our online checkout process or in writing to info@tomsheehy.com quoting your order number and billing address.
Safe access to the room of choice must also be considered ensuring the route is clear. Any costs incurred affecting delivery will not be the responsibility of Tom Sheehy/EZ Living @ Sheehy's i.e. door or window removal etc. Tom Sheehys/EZ Living @ Sheehy's are only responsible for delivery to your front door.
We always give delivery and lead times in good faith but cannot be held responsible for any direct or indirect loss due to any reasonable delay or delays due to unforeseen circumstances outside of our reasonable control.
If for any reason a piece of furniture cannot be delivered due to access problems, or delivery appointments missed, it will remain the property of the customer, any further attempts to deliver by Tom Sheehy's/EZ Living @ Sheehy's will incur a delivery charge.
If you need to change the delivery address of your order please contact your sales person. We must be advised of any cancellation of booked deliveries at least 24 hours before the scheduled delivery. A delivery cannot be cancelled on the day of delivery as the goods are loaded the afternoon before. If you require your furniture to be placed in a specific room we are happy to do so, however we cannot accept any liability for any damage to property that might happen therein as a result.

Assembly


All bed frames and tables are delivered unassembled. If you require us to assemble any item you purchase we can arrange to do this, there will be a charge for this service.

Cooling-off period


You are entitled to a cooling-off period of 14 days, which begins on the day that you receive the goods. In the case of a service, the cooling-off period begins on the day the contract for distance selling was concluded.
During the cooling-off period, you can cancel your order  without giving a reason and without incurring charges or penalties, other than possible charges incurred in returning the goods.

How do I return a product after delivery?


We're committed to selling great value, high-quality furniture and accessories. We hope you'll enjoy our products but we also know that, for one reason or another, there may be a time when you need to exchange or return something you've bought for various reasons. We're happy to exchange your purchase (under the conditions of our returns policy below) as long as it's unopened and in its original packaging. This option is available for 5 days after delivery. However, any faults with the item need to be reported to us within a 3 day period of your delivery or collection date.

Conditions of our returns policy


We would strongly advise customers before purchasing, to ensure that the measurements of all entrances are suitable for the intended purchase, as we are unable to offer a refund if the items are found unsuitable. If your purchase does not fit or suit we can issue you with a credit note, less a 20% re-stocking fee if it is in its original packaging. Special orders cannot be returned.
If you wish to return goods, collection of these can be arranged by contacting us and a collection fee will apply, this collection fee varies depending on where you live. This collection fee may or may not be greater than the original delivery charge. Collection will occur on our next available date to your area. For hygiene reasons, mattresses and divans cannot, under any circumstances, be returned. We are unable to refund or exchange damaged or imperfect goods where imperfections were identified to you prior to purchase.

Guarantee


Your purchase is warranted to be free of defects in material and workmanship under normal use for a period of one year from the date the goods were received. In the unlikely event that you feel you have an issue with the product, please contact our customer service department where they will do everything possible to quickly resolve any issues you may have.

Privacy Policy


EZ Living @ Sheehy's/Tom Sheehy & Co. Ltd do not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfillment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to ‘Tools | Internet Options | Privacy’ and selecting to block cookies.

Data Protection


Any data given by the customer is used only to process orders. Credit card details are not stored online, so no unauthorised person can gain access to them.